What is Comfax?
COMFAX is an international Fax to Email service provider.

Why is it FREE?
Comfax in partnership with a Telco operator receives an income for faxes generated on their network. When anyone in the United Kingdom sends a fax to a Comfax number, the Telco pays Comfax a percentage of the call costs.

When will I be able to send and receive faxes?
Once you have confirmed your email address in the confirmation email sent to your email address, your number will be active and ready to send and receive faxes.

Will I get my own fax number?
Yes! Once your number is active the number will remain your number and connected to your email address.

Is there any difference between a fax machine and Comfax for my callers?
No. The call connection is the same as an original fax call but, the costs are premium rated.

Can I receive a fax on more than one email account?
Yes, you can set your account to use more than one email address. Please contact support if you require any assistance.

Can I have more than one fax number?
Yes, you can sign up for as many numbers as you need.

How do I reset my password?
Open the Welcome email you received after you activated your fax number and click on the ‘Request Password’ link.

How do I know if someone has sent me a fax message?
Comfax sends a “New Fax Notification” to your email address. Your fax will be attached to that email notification as a PDF or TIFF file. You are also able to access your faxes and your fax archive online when you login to your Fax to Email account.

What file format will faxes be delivered in?
All your faxes will be available either in PDF or TIFF format.

How do I open faxes on a MAC computer?
Open the attachment on the email to view your fax.

Are my faxes archived and for how long?
Yes, all your faxes are archived for up to 5 years.

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